Processing Times

• Order Processing: Orders are processed within 1-3 business days. This timeline does not include weekends or public holidays.
• Order Confirmation: Upon successfully placing your order, you’ll receive a confirmation email with order details and expected processing time.
• Peak Season Processing: During holiday or peak seasons, processing may take an additional 2-3 business days.

Domestic Shipping

• Standard Shipping: 3-7 business days after processing, depending on your location.
• Expedited Shipping: Available on select products and will be delivered in 2-3 business days after processing.
• Shipping Rates: Shipping fees are calculated based on the weight, size, and destination of your package, and are shown at checkout.

International Shipping

• Availability: We currently offer international shipping to select countries. For more information on your country’s eligibility, please check the dropdown menu at checkout.
• Shipping Times: International orders typically arrive within 10-20 business days after processing, depending on customs and location.
• Duties and Taxes: Please note that international customers are responsible for any customs duties, taxes, or other fees required by your country’s regulations. These are not included in our shipping rates.

Shipping Partners

To provide reliable and timely deliveries, we work with established carriers including USPS, UPS, FedEx, and DHL (for international orders).

Tracking Your Order

Once your order is shipped, you’ll receive an email with a tracking number to monitor its journey to you. If you have any issues with tracking, please reach out to us at [insert customer service email].

Shipping Delays

While we strive to meet our shipping timelines, unforeseen events such as inclement weather, natural disasters, and other uncontrollable circumstances may occasionally delay deliveries. We’ll keep you informed in case of any significant delays.

Lost or Damaged Packages

• Lost Packages: If your package is lost in transit, please contact us at support@imunika.com within 10 days of the expected delivery date. We will work with our shipping partners to resolve the issue.
• Damaged Packages: If your package arrives damaged, please email us within 48 hours of receipt, including photos of the packaging and the damaged item(s). We will address the issue promptly.

Changes to Shipping Policy

IMUNIKA reserves the right to modify this shipping policy at any time. Changes will be posted on this page and will apply to all orders placed after the update.

If you have any questions about our shipping policy or need assistance with your order, please feel free to reach out to us at support@imunika.com.